Support
Something not working, or a question about your account? We’re happy to help.
Email support
We usually reply within a couple of business days. It helps to include your device model, iOS version, and what you were doing.
A capture came out wrong
If a recording was misheard or parsed incorrectly, open the note and reprocess it on the same recording. Your original audio and exact words are always kept. If it keeps happening, email us the details.
Manage or restore a purchase
Purchases are handled by the App Store. To restore them, open Jot’s settings and use “Restore Purchases.” For receipts or refunds, manage your purchases in your Apple Account, since refunds follow Apple’s policy.
Delete my account and data
Email wxxedu@gmail.com from the address on your account and we’ll delete your account and associated content within a reasonable period. See our Privacy Policy for details.
Sign-in trouble
Jot signs you in with Google or Apple. If you can’t sign in, make sure you’re using the same provider you signed up with, then try again. Let us know if it persists.